Terms of Use

For end-users of the eDoer Learning Platform

Effective Date: 27.08.2026

1. Scope and Relationship

1.1 These Terms of Use (“Terms”) for end-users govern the use of the eDoer learning platform (“Platform”) by individual users. The Platform is provided to organizations under a separate agreement.

1.2 Access to the Platform is granted to users exclusively through an organization (“Organization”). No standalone accounts are available.

1.3 These Terms govern the relationship between:

Education4All GmbH, Angoulemeplatz 2, 31134 Hildesheim, Germany, registered with the commercial register of the Local Court of Hildesheim under HRB 210458, as operator of the eDoer learning platform (“Provider”)
and
the individual user (“User”).

1.4 By creating an account or first using the Platform after these Terms are presented, the User accepts these Terms. Organization-specific participation rules, course terms, Marketplace offer terms, and privacy information may also apply. If they conflict with these Terms, the more specific rule governs the relevant Organization-controlled activity, but it cannot reduce mandatory statutory rights or alter the Provider’s legal responsibilities.

1.5 These Terms do not replace the separate Service Agreement between the Provider and the Organization or any purchase contract between a User and a selling Organization.

2. Registration and Access

2.1 Access to the Platform is possible:

• Through invitation by the Organization, or
• Through self-registration where enabled by the Organization.

2.2 Where self-registration is permitted, the User must:

• Provide accurate information
• Register using a valid email address
• Accept these Terms before account creation

2.3 The Organization determines:

• Whether self-registration is enabled
• Eligibility criteria for participation
• Whether minors may participate
• The lawful basis, notices, permissions, and safeguards for Organization-controlled processing

2.4 The User must keep login credentials confidential, use only the User’s own account, and promptly inform the Organization or Provider of suspected unauthorized access. The User is responsible for activity performed through the account only to the extent permitted by applicable law.

2.5 The Organization may deactivate or remove User accounts in accordance with its participation rules, its agreement with the User, its Service Agreement, and applicable law. Where reasonably possible, the affected User will receive notice and an opportunity to preserve information the User is legally entitled to receive.

2.6 If a User is a minor, the Organization is responsible for confirming that participation and Organization-controlled processing are lawful and for providing age-appropriate information. eDoer remains responsible for processing for which it acts as controller.

2.7 Optional analytics or monitoring based on consent is not enabled for a known child unless valid authorization has been obtained where Article 8 GDPR applies. In Germany, a child under 16 generally requires authorization from the holder of parental responsibility for consent-based information-society services offered directly to the child.

3. Role of the Organization

3.1 The Organization controls the educational environment within which the User participates.

3.2 The Organization is responsible for:

• Admission of Users
• Educational decisions
• Assessment and certification
• Determining appropriate participation of minors

3.3 The Provider does not independently verify user eligibility.

4. Permitted Use

The Platform may be used solely for educational and organizational purposes within the User’s Organization.

Users shall not:

• Access data of other organizations
• Upload or import unlawful or infringing content
• Disrupt system integrity
• Circumvent access restrictions
• Introduce harmful software
• Impersonate another person or misrepresent authority, identity, qualifications, or affiliation
• Collect, scrape, monitor, or export Platform or User data without authorization
• Probe, scan, reverse engineer, or test security except where expressly authorized or permitted by mandatory law
• Use automated means in a manner that unreasonably burdens the Platform or bypasses rate, feature, or usage limits
• Use the Platform, AI features, messaging, or Marketplace Services for unlawful discrimination, harassment, fraud, deception, surveillance, or decisions that violate applicable law
• Submit credentials, secrets, payment-card information, or special-category personal data where the relevant field or authorized workflow does not require them

5. Content, Imports, Uploads

5.1 Teachers, administrators, and other authorized users may upload or designate educational and reference materials, including files used as the Organization’s knowledge base for AI-assisted features where such features are enabled.

5.2 Learners may upload content in designated platform areas. Where enabled by the Organization and platform-level administration, learners may also upload personal background documents for AI-assisted features.

5.3 Where approved third-party document sources (such as Roxtra) are enabled, authorized users may search, access, and import files from such sources into the Platform.

5.4 The User is solely responsible for uploaded or imported content and for ensuring that the User has the necessary rights and permissions to provide or import it.

5.5 The User retains rights in content submitted by the User. The User grants the Provider and the responsible Organization a non-exclusive, royalty-free license, for the duration and territorial scope technically necessary, to host, reproduce, convert, index, transmit, display, back up, and otherwise process that content solely to provide, secure, support, and administer the enabled Platform functions. This license ends when the content is deleted from active systems, subject to the Privacy Policy, backup lifecycle, legal obligations, and valid legal claims.

5.6 Content must not:

• Violate applicable law
• Infringe intellectual property rights
• Contain unlawful or harmful material

5.7 The Provider or Organization may restrict, remove, preserve, or disclose content where reasonably necessary to enforce these Terms, protect Users or the Platform, comply with law or binding orders, investigate security incidents, or address intellectual-property or other rights claims. Measures should be proportionate and should preserve legally required evidence.

5.8 External links, imported files, and source material remain subject to third-party rights and terms. Import functionality does not grant permission to copy, adapt, publish, train on, or redistribute third-party material.

6. AI-Assisted Features

6.1 The Platform may provide visibly identified AI-assisted functionality to support educational content creation, structuring, retrieval, transcription, spoken playback, image generation, source-grounded answers, link suggestions, and personalized assistance.

6.2 Depending on enabled configuration and the User’s role, AI-assisted features may process Organization knowledge-base files, learner-visible learning materials, current page or editor content, conversation history, learner background documents, User-submitted prompts, attachments, voice recordings, and attached or linked source material. Organization and per-User feature gates, access checks, and usage allowances continue to apply.

6.3 AI outputs:

• Are non-binding suggestions
• Do not constitute official grading
• Do not perform automated decision-making under Art. 22 GDPR
• May be inaccurate, incomplete, outdated, biased, unsuitable, or similar to output provided to another user
• Do not constitute legal, medical, psychological, financial, employment, or other regulated professional advice

6.4 Users and Organizations must provide only content reasonably necessary for the intended AI-assisted use. Special-category or otherwise highly sensitive personal data must not be submitted unless the Organization has authorized that processing under documented instructions, identified a valid Article 9 GDPR condition, and applied appropriate safeguards.

6.5 Educational decisions remain the responsibility of the Organization.

6.6 Availability and scope of AI-assisted features depend on Organization-level and platform-level settings.

6.7 Learner background documents are not used automatically. The Use my background control is off by default and applies to one submitted message. The User should enable it only when all authorized background documents are relevant and appropriate for that request.

6.8 Voice input returns an editable transcript and does not send the message automatically. The User must review the transcript before submission. Voice recordings are not stored as chat attachments or indexed. Spoken playback is an AI-generated rendering of a completed assistant message and is identified accordingly.

6.9 Actionable AI results are presented as explicit reviewable actions. The User must review and intentionally apply the action and, where applicable, save the resulting content. Ordinary assistant text is not automatically converted into Platform changes.

6.10 If an authorized User accepts a generated image, the image is stored as an Organization library file and may be publicly accessible depending on the selected library location and subsequent use. The User must check the output for suitability, personal data, confidentiality, accuracy, and third-party rights before accepting or publishing it.

6.11 The User must not represent AI output as independently verified or human-created where that would be misleading. The User must preserve AI-origin labels or metadata supplied by the Platform and provide additional disclosure for AI-generated or manipulated text, images, audio, or video where required by applicable law. AI-generated public-interest content requires appropriate human review and editorial responsibility.

6.12 The Provider does not guarantee that AI output is unique, error-free, non-infringing, or fit for a particular purpose. The User and Organization remain responsible for verifying output and for the lawful basis, instructions, human oversight, intended use, and any required impact assessment.

7. Marketplace Services and Purchases

7.1 Where enabled, Marketplace Services allow an authenticated and enabled User to purchase access to an eligible learning path offered by the User's Organization. Marketplace purchases are not available to guests or to users outside the selling Organization.

7.2 The selling Organization is the seller and merchant of record for the learning path. It is responsible for the accuracy and lawfulness of the offer, the learning content, seller and consumer disclosures, taxes and VAT, and any invoice it is legally required to issue. eDoer operates the marketplace and receives the platform commission disclosed for the transaction.

7.3 Payment is completed through a Stripe-hosted checkout. The total price and currency are shown before payment. Additional seller, payment-provider, refund, or purchase disclosures shown at checkout form part of the purchase information.

7.4 A completed purchase grants the User a personal, non-transferable right to access the purchased learning path within the Platform. It does not transfer ownership of the content. Preview access is read-only and does not create learning progress, submissions, certificates, or enrollment rights.

7.5 A browser redirect or checkout return is not proof of payment. Access is granted only after the Platform verifies the authoritative payment status. Access may be suspended or revoked following a full refund, reversal, or lost payment dispute. Independently granted access and existing learning progress are retained.

7.6 Refund requests should be directed to the selling Organization or the contact identified at checkout. Statutory rights and remedies remain unaffected. If the User is a consumer, any statutory withdrawal right and the rules for immediate performance of digital content or services apply; any express consent and acknowledgement required to begin performance before the withdrawal period ends must be obtained at checkout.

7.7 Marketplace availability may be disabled for technical, legal, payment-provider, security, or compliance reasons. Disabling new sales does not by itself invalidate completed purchases.

7.8 Mandatory consumer rights relating to pre-contract information, withdrawal, conformity, updates, remedies, termination, refunds, and digital products remain unaffected. The checkout must obtain any express consent and acknowledgement legally required before immediate performance begins or a withdrawal right expires.

7.9 The User must review the seller identity, description, price, compatibility or access conditions, withdrawal information, and other offer disclosures shown before purchase. Marketplace access is limited to the purchased learning path and the access period or conditions disclosed for that offer.

8. Discussions, Messaging, Moderation, and Notifications

8.1 Depending on Organization settings and User permissions, the Platform may provide path discussions, curator-only discussions, and direct conversations between authorized participants.

8.2 Discussion functionality may include topics, messages, replies, mentions, reactions, read status, and attachments. Users are responsible for their contributions and must comply with Section 4 and the content requirements in Section 5.

8.3 A direct conversation is visible only to its participants in ordinary use. Users must nevertheless understand that content may become accessible to authorized moderators where a participant reports a message and elects to share the relevant thread for review.

8.4 A report may include the reporter’s identity, reason, the reported message, an optional shared-thread indication, and the resulting moderation status or action. Authorized curators or Organization administrators may resolve a report or remove a message or thread within their permissions.

8.5 The Provider or Organization may remove or restrict access to discussion content where required by law, these Terms, security considerations, or proportionate moderation decisions.

8.6 Deleting a message, thread, or account may first result in restricted visibility or soft deletion. Related reports, audit information, backups, and records needed for security, legal obligations, or legal claims may be retained for the applicable period.

8.7 The Platform may create in-app notifications and, where enabled, notification emails about discussions, learning activity, certificates, live sessions, and other service events. Users may manage optional email categories in their notification settings.

8.8 Required operational, security, billing, account, or moderation communications may be sent regardless of optional notification-email preferences where necessary to provide the service, protect users, or meet legal obligations.

8.9 A User who believes that Provider moderation or restriction was mistaken may contact the Provider using Section 17. Organization moderation decisions should normally be challenged through the Organization’s designated channel. This does not limit statutory remedies or reporting rights.

9. Third-Party Services and External Content

9.1 Depending on the enabled features, the Platform interacts with third-party services including Google sign-in and YouTube, OpenAI and Google Cloud AI services, Decodo for limited public YouTube metadata or transcript retrieval, Whereby video rooms, Amazon SES email delivery, Stripe Marketplace services, Mollie Organization-subscription payments, Cloudflare network protection, Hetzner hosting infrastructure, and User-selected document sources such as Roxtra.

9.2 When a User chooses a third-party sign-in, payment, video, embedded-media, or document-source function, the third party may process data as an independent controller under its own terms and privacy information. Infrastructure and AI providers acting only on the Provider’s instructions are governed by the applicable data-processing terms. The Privacy Policy explains the current role allocation and data categories in more detail.

9.3 Certain enabled YouTube import flows use Decodo only on demand to retrieve public playlist, video, metadata, or transcript information. Decodo is not used for general AI conversations.

9.4 External media or links may contact the external provider when loaded or opened and may be unavailable, changed, removed, or subject to geographic, age, account, advertising, cookie, or other provider restrictions. The Provider does not control external content or the independent provider’s service, but remains responsible for its own legal and contractual obligations.

9.5 Users must comply with the applicable third-party terms when interacting directly with those services. Nothing in those third-party terms reduces mandatory rights against the Provider, the selling Organization, or another responsible party.

10. Data Protection

10.1 Educational data is processed on behalf of the Organization pursuant to Art. 28 GDPR.

10.2 The Organization acts as data controller for educational data.

10.3 The Provider processes certain technical, security, consent, account, billing, and legally required service data as an independent controller as described in the Privacy Policy.

10.4 Data protection rights may be exercised via the Organization or directly with the Provider where applicable.

10.5 The applicable Privacy Policy explains the relevant purposes, legal bases, recipients, retention, transfers, and rights. Role allocation depends on who actually determines the purpose and essential means of each processing activity and cannot be changed solely by these Terms.

11. Intellectual Property

11.1 The Platform software, design, documentation, trademarks, and Provider-created materials remain the property of the Provider or its licensors.

11.2 Users may use the Platform only within the granted scope. No right is granted except as expressly stated in these Terms or required by mandatory law.

11.3 Reverse engineering is permitted only within statutory limits (§ 69e UrhG).

11.4 Rights in Organization and User content remain with the respective rightsholder, subject to the limited service license in Section 5.5 and any separate agreement.

12. Availability and Changes to the Service

12.1 The Provider aims for reasonable availability consistent with the Service Agreement and applicable law. Temporary limitations may occur due to planned maintenance, updates, security measures, provider failures, capacity limits, emergencies, or technical requirements.

12.2 Features may change where reasonably necessary for security, legal compliance, interoperability, technical development, or improvement. For consumer digital products, mandatory requirements concerning functionality, compatibility, updates, information, and termination remain unaffected.

12.3 Unless expressly promised in the applicable Service Agreement or Marketplace offer, the Platform is not an emergency service, archival system of record, or substitute for an Organization’s legally required professional, clinical, educational, employment, or safeguarding processes.

13. Suspension, Termination, and Data After Access Ends

13.1 The Organization may suspend or terminate User access in accordance with Section 2.5.

13.2 The Provider may suspend or restrict access if:

• These Terms are materially violated
• A security risk exists
• Legal obligations require action

Suspension shall be proportionate where possible.

13.3 Except where immediate action is necessary for security, law, harm prevention, or provider requirements, the Provider should give reasonable notice of a material suspension and, where appropriate, an opportunity to remedy the issue.

13.4 Ending access does not automatically erase every record. Data is returned, deleted, anonymized, or retained according to the responsible Organization’s instructions, the Privacy Policy, backup lifecycle, payment and accounting duties, security needs, and legal claims. Users should request any available export through the Organization before access ends.

13.5 Provisions that by their nature must continue—including intellectual-property, payment, liability, evidence, dispute, and lawful-retention provisions—survive termination to that extent.

14. Liability

14.1 The Provider is liable without limitation for:

• Intent
• Gross negligence
• Injury to life, body, or health
• Liability under the Product Liability Act

14.2 In cases of simple negligence, liability is limited to breach of essential contractual obligations and to foreseeable damages typical for the contract. An essential contractual obligation is one whose performance is necessary for proper performance of the contract and on whose performance the User may regularly rely.

14.3 The Organization remains responsible for educational decisions and evaluations. Users remain responsible for reviewing their submissions and use of AI output as described in Section 6.

14.4 The limitations above do not apply where liability cannot lawfully be excluded or limited, including mandatory consumer rights, fraudulently concealed defects, an assumed guarantee, or mandatory liability for data-protection violations.

15. Changes to the Terms

15.1 The Provider may propose amendments to these Terms where reasonably necessary because of legal or regulatory changes, security requirements, new or changed Platform functions, third-party dependencies, or technical developments and where the amendment does not unreasonably disadvantage the User.

15.2 Users will receive clear notice of material changes within a reasonable period before they take effect, unless urgent legal or security reasons require a shorter period. The notice will explain the effective date and, where applicable, the User’s right to object or end use of the affected service. A change requiring renewed consent or express agreement will not rely solely on continued use.

15.3 Changes do not retroactively reduce accrued rights, statutory remedies, or completed-purchase rights.

16. Governing Law and Jurisdiction

These Terms are governed by German law.

Mandatory consumer protection provisions remain unaffected.

If the User is a consumer, the User may also rely on mandatory protections of the country of habitual residence, and statutory jurisdiction rules apply. Any exclusive venue applies only where legally permitted.

17. Contact

Questions, security reports, notices concerning Provider moderation, and legal communications relating to these Terms may be sent to:

Education4All GmbH
Angoulemeplatz 2
31134 Hildesheim, Germany
Email: [email protected]

18. Severability

If any provision is invalid or unenforceable, the remaining provisions remain unaffected. Mandatory law applies in place of the invalid provision; this clause does not reverse the statutory burden of proof or require the User to accept a replacement provision.